What Does IQ/EQ Have To Do With A Successful Supply Chain? By Ron Cain, TMSi Logistics

Everyone who has ever taken an online IQ test knows what an intelligence quotient is. Defined by the Webster's New World Medical Dictionary as "an attempt to measure the intelligence of someone," IQ measuring was first developed in the early 20th century by French psychologist Alfred Binet and his collaborator Theodore Simon to measure the mental ability of patients. Since then, many fields have applied measurements like this to gauge the value of their people and processes. The world of logistics is no exception.

Logistics has routinely applied key performance indicators (KPIs) to measure the outcome – the IQ – of their supply chain efforts. Recently, innovative logistics managers have begun to look beyond the numbers. One important trend in logistics management is managing a workforce to drive improvements by balancing the IQ (intelligence quotient) of their supply chain operations with the EQ (emotional quotient) of their workforce.

About Ron Cain
As President of TMSi, Ron Cain plays a central role in building solutions to client's logistics and supply-chain needs. With over 20 years of experience in high-performing logistics management, Ron has played a significant part in forging the TMSi approach of building successful performance-based workforces. By applying the TMSi philosophy of staffing, incentives for success, and empowering employees to innovate, Ron has helped TMSi's clients excel by focusing on their core mission.

He joined TMSi in 1999 after working with several Fortune 100 companies in which he was responsible for designing, building and executing supply chain solutions.

Ron holds a BA from Northeastern University, Supply Chain Logistics Certification: MIT, Logistics Management Program: Penn State University, the Sloan School of Management, EMBA: Harvard University. CQM, Quality Manager Certification, Six-Sigma Certification.