Article: What Does IQ/EQ Have To Do With A Successful Supply Chain? By Ron Cain, TMSi Logistics

The logistics industry has routinely applied key performance indicators (KPIs) to measure the outcome — the IQ — of their supply chain efforts. Recently, innovative logistics managers have begun to look beyond the numbers. One important trend in logistics management is managing a workforce to drive improvements by balancing the IQ (intelligence quotient) of their supply chain operations with the EQ (emotional quotient) of their workforce. Submitted by TMSi Logistics