XPO Logistics, Inc., a leading global provider of transportation and logistics solutions, recently announced the expected November launch of interactive last mile technology designed to help consumers manage retail home deliveries with advanced, online tools. The company's latest innovation has been developed for the unique requirements of heavy goods purchased through e-commerce and bricks-and-mortar stores.
XPO's next-generation, web-based, last mile technology is designed to give consumers personal visibility and control over the delivery of appliances, furniture and other heavy goods. Unlike package shipments, most heavy goods require that someone be available to take delivery inside the home. Consumers can manage orders in real time, reschedule delivery times electronically, integrate their calendars and opt to receive weather and traffic alerts. The technology provides the flexibility to set preferences such as notifications by email, text message or voice.
XPO is the largest provider of last mile logistics for heavy goods in North America, facilitating approximately 13 million carrier-based deliveries and installations a year. The company's latest technology expands on capabilities that already generate industry-leading consumer satisfaction ratings for XPO's last mile customers, including online visibility of order details, a consumer preparation checklist, real-time order tracking and ETA status updates. XPO expects to provide optional private-label branding of the consumer experience on request.
Troy Cooper, chief operating officer of XPO Logistics, said, "We have repeatedly been ahead of the curve with last mile technology that drives up consumer satisfaction in retail and e-commerce. The launch of our new, interactive delivery management tools will build brand loyalty for our customers and provide a next-generation platform for further omnichannel development. Once our North American roll-out is complete, we plan to adapt this technology to our growing last mile business in Europe."
About XPO Logistics, Inc.
XPO Logistics, Inc. is a top ten global logistics provider of cutting-edge supply chain solutions to the most successful companies in the world. The company operates as a highly integrated network of people, technology and physical assets in 31 countries, with over 90,000 employees and 1,435 locations. XPO uses its network to help more than 50,000 customers manage their goods more efficiently throughout their supply chains. The company has two reporting segments: transportation and logistics, and within these segments, its business is well diversified by geographies, verticals and types of service. XPO's corporate headquarters is in Greenwich, Conn., USA, and its European headquarters is in Lyon, France. For more information, visit www.xpo.com.
SOURCE: XPO Logistics, Inc.