Case Study: Williams-Sonoma Embraces eCommerce Sales And The Related Spikes In Online Orders

Williams-Sonoma, who processes over 25,000 SKUs with seven million cartons of Internet and catalog orders every year, needed to streamline order fulfillment while increasing order accuracy and reducing labor costs. Three years ago, the company predicted that future Internet sales would cause an uncertain increase in the number of daily orders. They knew they needed to maintain order accuracy while utilizing just the right amount of labor to accommodate these spikes of smaller, more complex orders.