Magazine Article | June 21, 2012

Where Returns, Customer Service Collide

Source: Innovative Retail Technologies

July 2012 Integrated Solutions For Retailers

By Matt Pillar, Editor In Chief

A combination of slick technology and savvy management can create an unlikely, yet blissful, marriage of merchandise returns and customer service.

For some expert advice on how to manage the balance between the customer experience and returns management, we turned to David T. Marinkovich, VP of marketing and field sales at Newgistics.