TOTVS Launches Pioneering Model For Sale And Implementation Of ERP Online

TOTVS S.A., the leader in the development and sale of integrated enterprise resource management software and related services to small and medium-sized companies in Brazil and Latin America, recently launched TOTVS up, a new customer service and relationship process involving TOTVS, its customers and channels. This process comprises the presentation, offering, contracting, training and implementation of TOTVS products over the Internet, through computers, mobile devices, Digital TV or mobile phones.

The tool, developed with proprietary technology, will cover the whole interaction between the customer and TOTVS. The new process is structured in six basic stages: Web Marketing (first contact with potential customer); Web Offering (involvement of the company's relationship executive); Web Demonstration (presentation and testing of solutions, contracting via digital certification, and issue of electronic invoices); e-Learning (user training); Web Implementation (remote implantation of the software with local follow-up) and Web Support (customer support).

TOTVS expects TOTVS up to drive the company's sales by opening one more channel for service and relationship with its target market. The solution will allow greater interactivity of the sales force with the customer; benefit software implementation as part of the process, since parameterization of the systems will be entirely remote; reduce complexity in documentation management; enable higher user training, speeding up their acceptance of the new ERP software; and tend to boost software license sales by bringing down the total cost of implementation, in addition to a host of other advantages.

SOURCE: TOTVS S.A.