SYSPRO CRM

The SYSPRO comprehensive Customer Relationship Management (CRM) solution lets users track and manage all customer and supplier touch points. Customer correspondence, status, vendor relationships, marketing campaigns, service issues, product returns, warranty and repair histories, quote and sales order information are monitored and recorded, providing a 360 degree view of internal or external business relationships. SYSPRO CRM enables sales, marketing and customer support operations to work collaboratively to achieve total customer satisfaction.

The SYSPRO sales force automation, marketing and service CRM applications are contained within a single, comprehensive module that gives a complete, in-depth view of the customer. Users can control all aspects of the customer management and sales cycle from a single screen, improving effectiveness and empowering employees with the tools to deliver effective and profitable products and service.

Research shows that over 60% of CRM implementations fail due to the lack of integration with other systems, lack of user acceptance and the inability to quickly customize systems to match specific business requirements. What these points really tell us is that most CRM solutions do not offer the level of database integration that companies really need to gain superior insight and win competitive battles. SYSPRO CRM is an exception. It offers total integration with ERP modules, providing the wealth of real-time data that furthers customer visibility and service.

SYSPRO CRM also offers powerful account synchronication capabilities via replication on the laptop. This feature enhances the marketing, lead capture and field sales efforts to increase sales and profitability.

SYSPRO offers a variety of Customer Relationship Management modules. To find out information about a particular component, click on the links below.

Customer Relationship Management
SYSPRO CRM offers all of the key components of business management in one simple module that can be acquired inexpensively, and implemented quickly.
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Document Flow Manager
Document Flow Manager facilitates collaborative commerce by automating document flow between trading partners.
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Office Automation & Messaging
To improve work flow communication and response times, both internally and externally, through the use of e-mailing and faxing directly from within SYSPRO.
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Quotations & Estimating
SYSPRO Quotations & Estimating provides the flexibility of producing quotes with multiple offers for stocked and/or customized (estimated) items for existing or prospective customers.
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Return Merchandise Authorization
Return Merchandise Authorization (RMA) is an efficient method of controlling the return or exchange of items sold to customers, ensuring visibility and tracking of the item until the transaction is concluded.
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Sales Orders & Invoicing
Sales Orders & Invoicing enhances customer service through fast, efficient order processing and accurate, timely order fulfillment.
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SYSPRO Analytics
SYSPRO Analytics enables you to gain multidimensional insight into your organization enabling you to make accurate strategic management decisions.
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SYSPRO e.NET Solutions
SYSPRO e.NET Solutions facilitates integration development and mobile access to SYSPRO and provide the framework for Web-based applications.
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Web-based Applications
SYSPRO's Web-based Applications provide a new generation of out-the-box applications that can be run on the internet and that can be easily customized to suit end-user requirements.
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