Product/Service

Support

Source: Exact Software North America
Exact Software offers comprehensive telephone and online support for its customers, with measured and proven responsiveness. In addition to quality support, you'll have a variety of tools to help you get the most from your service plan.
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Macola

Macola ES is supported by a team of professionals committed to providing the highest level of service, dedicated to helping you operate your system more effectively and efficiently.

The support service that we offer is a key component in an entire family of services. The tips, techniques, and guidance we offer through our support department will greatly assist you in streamlining required processing.

Exact Software North America's support team consists of professionals who are not only focused on providing the best support service, but also on perpetually improving themselves. Every quarter we challenge each of our team members to increase their product or industry knowledge, and to pursue a variety of industry certifications. These efforts increase the confidence and capability of each support representative in delivering service to you.

Beyond traditional telephone support, we offer a broad spectrum of self-service tools accessible via our Customer Portal. We encourage you to utilize this reservoir of information, which is available to you 24 hours a day, seven days a week.

Tel.: 1.800.468.0834 Days: Monday - Friday Hours: 8:00 AM - 5:00 PM, Eastern Time

e-Synergy

At the core of Exact e-Synergy Support Services is, you guessed it, Exact e-Synergy! Our first level of support is provided through our customer portal. All Exact customers are given portal access. Through the portal, customers have the option to try to resolve their issue through self-service first. The portal provides access to a variety of knowledge base articles, technical documents, frequently asked questions (FAQs), the latest in product updates, etc.

The next option is to submit an e-Synergy Support Request. These requests flow directly to our support team and are usually answered within minutes.

The third option is to call support directly during our normal business hours, 8AM - 5PM EST.

And finally, in the rare case that warrants on site support, Exact can provide it quickly and efficiently from one of our 13 North American regional offices.

Tel.: 1.800.xxx.xxxx

Days: Monday - Friday

Hours: 8:00 AM - 5:00 PM, Eastern Time