Specialty Retailer Jo-Ann Stores Enhances Employee Productivity And Efficiency To Enable Focus On Customer Service

Spending time talking to our guests, providing advice and helping them find exactly the right products — these service activities are some of the key reasons that Jo-Ann Stores' customer loyalty rating is so high. The management of Jo-Ann Stores has long been aware of the value of advanced technology to help employees focus more on assisting customers and less on transactional tasks. Handheld devices have been used for over a dozen years to simplify such activities as product ordering, receiving, price checking and inventory, and to automate the creation of cutting slips in the fabric department. Submitted by Motorola