Less-Than-Truckload Service Markets — A Study Among Logistics Professionals

Many shippers believe their carriers are going the extra mile and are providing unique partnership type programs. With rising fuel costs causing many challenges, carriers are stepping up their service levels. Many shippers recognize there is little that can be done about soaring fuel costs. Providing on-time delivery, inventory visibility, professional drivers, and low damage rates are just the norm. It is the carriers that have made the shipper feel as though they are part of their business and shows a willingness to think out of the box for solutions are the ones that are being recognized as exceptional.

Two thirds of shippers agree that their carriers are their partners and often help achieve their supply chain goals. When asked what services they would like to receive, some shippers mention traditional services such as on-time delivery, flexible pricing options, inventory tracking, RFID tagging, billing accuracy, and inventory visibility. Others mention some more specific services such as:

• white glove delivery services (dunnage removal,unpacking, consignee notification, ASN)
• specialized services for specific products or irregular shapes
• handle small (40-100 lbs) shipments
• disposal of hazmat materials
• weekend coverage
• alerts on late deliveries
• a 30-60 minute window for pick up