The best performing retailers believe the supply chain is having a positive impact on their performance, while only just over half of all others express the same confidence
Miami, FL (PRWEB) - Retail Systems Research, LLC today released its findings from its 2018 Supply Chain Management Benchmark Report, Supply Chain Management 2018: In Service Of The Customer. The report, based on a survey of 96 retailers, found that while average and under-performing retailers continue to see their profits erode from new costs associated with omnichannel customer order fulfillment, over-performing retailers are investing to invest in supply chain improvements. The research is available for free download (registration required).
"Retailers MUST improve their forecast engines to bring this cycle of over- and under-stocks under control," reports Paula Rosenblum, managing partner at RSR Research and co-author of the report. "In the retail industry, this should not be a supply chain problem. It’s a problem that belongs to the merchandising group, and supply chain personnel are often left to clean up a mess not of their own making.”
Key Findings Of The Research:
Supply Chain Management 2018: In Service Of The Customer contains analysis of the business drivers, opportunities, and organizational constraints surrounding how retailers are approaching the new demands put of their supply chain by consumers’ omnichannel shopping behaviors and the fulfillment challenges that result. It also examines retailers’ budgets and plans for technologies, and ultimately offers baseline recommendations for navigating this brave new world for retailers. The report is part of RSR Research's ongoing efforts to provide market intelligence on retail technology trends, is sponsored by Symphony RetailAI, and can be downloaded here:
About RSR Research: Retail Systems Research (“RSR”) is the only research company run by retailers for the retail industry. RSR provides insight into business and technology challenges facing the extended retail industry, and thought leadership and advice on navigating these challenges for specific companies and the industry at large. To learn more about RSR, visit http://www.rsrresearch.com.