News | October 2, 2008

Modern Materials Handling Study Names Top Lift Truck Manufacturers

WALTHAM, Mass.--(BUSINESS WIRE)--Modern Materials Handling (www.mmh.com), a leading trade publication for the manufacturing and distribution industry, announces its first ever "Lift Truck Customer Satisfaction Study," a comprehensive research project designed to gauge user satisfaction with the lift trucks (including forklifts) used in manufacturing, distribution and logistics facilities.

Modern's study, conducted in spring of 2008, will help lift truck manufacturers better understand the market's perception of their brands so they can more accurately target product and service improvements. The research is also intended to assist buyers with their purchase decisions.

Modern's Lift Truck Customer Satisfaction Study focuses on 40 product and brand attributes distributed among six categories. Modern Materials Handling congratulates the following highest ranking manufacturer overall and in each of the six categories:

Overall Satisfaction: Toyota Material Handling, U.S.A., Inc.
Product Quality: Toyota Material Handling, U.S.A., Inc.
Value: Clark Material Handling
Service: Raymond Corporation
Product Features: Crown Equipment Corporation
Environmental Sustainability: CAT Lift Trucks
Performance: Crown Equipment Corporation

The study also reveals findings in the following areas:

Attributes most important to buyers
Brand ratings for each category
Brand ratings for each attribute
Brand strengths and weaknesses
Purchasing data and time frames

The universe of respondents represents more than 1,300 materials handling professionals receiving Modern Materials Handling, Material Handling Product News and Logistics Management who evaluate, specify and purchase lift trucks in their manufacturing, distribution logistics facilities.

The full report will be available in November. Please contact Brian Ceraolo at bceraolo@reedbusiness.com for more information.

About Modern Materials Handling
Established in 1946, Modern Materials Handling (www.mmh.com) gives readers the tactical and strategic information they need to be valued logistics resources to their companies. Through online and in-print resources, Modern offers access to best-practices among peers at manufacturing and distribution businesses. It also offers analysis from thought leaders in academia and the project management worlds.

Modern Materials Handling is produced by Reed Business Information (www.reedbusiness.com/us), North America's largest business-to-business information provider and part of Reed Elsevier (NYSE: RUK and ENL) – a world-leading publisher and information provider.