Product/Service

Made2Manage Customer Relationship Management

Source: Made2Manage Systems, Inc.

Made2Manage Customer Relationship Management (M2M CRM) applications provide you with the tools you need to put the customer first

Here's how the suite of M2M CRM tools can deliver strong value to your manufacturing business:

STRATEGIC MARKETING
* Analyze your customer and prospect lists to find the best targets for your efforts.
* Measure return on investment to easily gauge the success of various campaigns.

MANAGING OPPORTUNITIES
* Free up time for your sales force to focus on closing deals.
* Review complete account histories on each customer.

FORECASTING AND ANALYZING THE PIPELINE
* Manage more complex, lower volume sales cycles.
* Evaluate opportunities at different points in the sales cycle, determine prospects' time frame for purchase and identify budgets in place for acquiring your product.

CONFIGURING PRODUCTS WITHIN A QUOTE OR SALES
* Manage numerous product features and options based on your customers' preferences.
* Simplify the process of building complex products or part structures with your customers and jumpstart order fulfillment in your ERP back-office system.

SUPPORTING YOUR CUSTOMERS AFTER THE SALE
* Reduce support costs by providing customers with access to an online knowledgebase within your enterprise portal.
* Create support tickets, assign case management, document actions and reference service histories.

SERVICING PRODUCTS IN THE FIELD
* Surpass the expectations of your customers for delivering off-site installation, repair and service for products covered by service contracts or warranties.
* Maintain a full service history of your product's configuration as maintained or configured over the years.

Download the product brochure now.