Logistics Control Tower And Dashboard Service Launched
However sophisticated a company's supply chain is, once the goods are on the road there is a real danger of 'supply chain events' impacting customer service. The need is to monitor these events on an exceptions basis, that is to be aware of problems as soon as they arise so that a pro-active approach to problem resolution is possible.
London, UK (PRWEB UK) - The need for smarter logistics solutions, which provide extended supply chain partners with the real-time information required to meet today's business demands, has been apparent for many years. Denis O'Sullivan, CEO at UK based Deltion, believes this need has not been achieved, mainly because of technology constraints. Deltion are now able to meet these demands with the CarrierNet Logistics Control Tower Service - http://www.deltion.co.uk/control_tower.asp.
"There has been much talk in recent years of how critical it is to apply event management to supply chains. The problem is that there are so many events at any one time in any supply chain, from order receipt through production, storage and distribution. It is essential to identify the real problems automatically and not worry about finding out through detailed delayed analysis. In some ways manages have gone from not enough relevant information to too much to be able to make sense of it in a timely fashion.
"In many instances the first a company knows that it has a problem is when the customer phones up to complain. This is the worst kind of customer service," Mr O'Sullivan added.
"It is essential to be pro-active. If there is a problem event, you need to know first and tell your customers and resolve it before it escalates. It is a well-known customer service dictum that a problem, however severe, handled professionally and quickly is an opportunity for an improved relationship with your customer. The control tower enables you to stay on top of your operations and manage any exceptions which arise."
He added that individual consumers get better service for small orders: "When I order a book or CD for a fiver from Amazon I get a high level of visibility and service. I can track progress; am notified of despatch or delays; recently I received an email telling me of a 60 minute window when delivery would take place – and it did!
"Supply chain managers expecting deliveries worth many thousands of times more than my book are wondering why they get less service!"
Taking advantage of the latest Internet technology, CarrierNet provides:
- Customised dashboards to give all levels of management and nominated partners visibility of chosen KPIs and real time exception alerts
- Real-time end-to-end Transport Management and visibility
- Collection and delivery management – including reverse logistics and bringing environmental benefits
- Supply chain visibility for all partners
- Supply Chain collaboration enabling real-time SC event management
- Haulier load bidding for 3PLs, retailers and manufacturers
- Integration of existing logistics and business systems to provide cohesive KPI and BI reports Web based self-select collect and deliver slot and bay management
- Data integration from telematics equipment to maximise existing track and trace benefits
About Deltion
Deltion's award willing CarrierNet has been recognised internationally as the leading web based application for supply chain, logistics and transport management. Feltham UK based Deltion is a world leader in Cloud Computing and Software as a Service (SaaS) applications
The success of CarrierNet is based on more than 20 years of experience developing solutions for logistics and transport operations. Deltion's management team developed CarrierNet as the first web based SaaS solution in order to provide a world class real-time software service for manufacturers, retailers and logistics and transport companies - in fact any organisation with the need to manage and control both in-house and outsourced and sub-contracted logistics in real time.
CarrierNet sets the standard of providing managers of any logistics operation with a real time Anyone, Anywhere, Anytime solution which enhances efficiency and service levels while reducing operating costs. The CarrierNet cost model charges on a transaction basis - pay only for what you do and what you need today, not what you once needed or might need tomorrow. This is revolutionary by any standard and has earned CarrierNet and its users several awards.
SOURCE: PRWeb
View original release here: http://www.prweb.com/releases/2011/8/prweb8732580.htm