E2open Offers Software Industry's First-Ever Performance Guarantees

E2open, the leading provider of software and services for visibility and control over distributed global supply networks, today announced that it has introduced an industry innovation designed to improve time-to-value performance and reduce deployment risk. Based on its experience deploying and operating more supply chain and supplier relationship management (SRM) systems in a software-as-a-service (SaaS) model than any other company, E2open has introduced solution performance guarantees that provide money back if the solution does not perform as designed, and a credit if the solution does not perform according to a global service level agreement (SLA).

These performance guarantees apply to E2open's eight generally available packaged business process solutions, which now include solutions for spend consolidation, logistics visibility and manufacturing visibility, in addition to its existing order management, inventory management, demand supply synchronization, multi-tier visibility and eco-compliance solutions:

• Order Management: Reduces procurement costs and errors by automating the entire order lifecycle, from order placement through shipping, receiving, invoicing and payment across 100 percent of the supply base.
• Inventory Management: Automates the replenishment and financial reconciliation process across all supply chain partners, reducing stock-outs, minimizing inventory and eliminating many VMI program management costs.
• Demand/Supply Synchronization: Provides a consolidated view of customer demand and available supply, enabling quick reconciliation of disconnects.
• Spend Consolidation: Helps reduce material costs, increase procurement power and ensure compliance with negotiated global prices through automated tracking and analysis of global spending across multiple ERPs.
• Logistics Visibility: Reduces the cost of managing in-transit logistics by automating and monitoring the entire logistics process, especially for mixed-mode long routes from China and Southeast Asia.
• Multi-tier Visibility: Provides timely information about demand/supply disconnects and performance exceptions by automating the collection and analysis of critical data at every level of the supply chain.
• Manufacturing Visibility: Lowers outside processing costs by providing visibility into outsourced manufacturing work-in-process, yields and lot tracking, especially for critical long lead-time components.
• Eco-compliance: Manages material composition process by automating the collection and management of supplier, item and product level compliance information across the entire supply chain.

The general availability of these first eight packaged business process solutions reflects the company's commitment to deliver solutions that cut costs, slash cycle time, assure supply availability and improve flexibility over distributed global supply networks.

With E2open's packaged business process solutions, customers also benefit from reduced implementation timeframes averaging four-and-a-half months, which is four times faster than the 18 months that is typical of traditional approaches. This substantial deployment timeframe reduction is made possible by E2open's packaged solution templates:

• Software Templates: Business process templates and pre-configured workflows designed to manage different types of supply chain processes, pre-defined process exceptions and alerting, process- specific reports and process integration choreography, with support for many integration and ERP standards (RosettaNet PIPs, SAP iDOCs, etc.)
• Deployment Templates: Proven detailed deployment plans, business case templates with impacted metrics, detailed solution design documents for implementation, internal and external communication materials and methodology, integration specifications for business partners, packaged end-user training materials, and test plans and pre-packaged test scripts.
• Operations Templates: Standardized software change management guides, integrated support plans, performance-backed service level agreements, and system performance reports and metrics.

While traditional on-premises software burdens the end-customer with substantial complexity and risk, E2open removes the complexity and assumes this risk by offering its solutions in a SaaS model and by providing two types of guarantees for its packaged business process solutions purchased under E2open's standard terms and conditions:

• Solution Performance Guarantee: Provides money back if the solution does not perform as designed in the solution design document (SDD) in terms of functional scope and scalability.
• Operations Availability Credit: Provides a credit if the solution does not perform according to an SLA.

E2open also offers its software in a traditional on-premises model, which allows the customer to take over operations of the software at any point in time after E2open has proven its successful operations.

About E2open
E2open is the leading provider of software and services for visibility and control over distributed global supply networks. Its largest customers include leaders such as Agere, Hitachi, IBM, LG Electronics, Matsushita Electric Industrial (Panasonic), Seagate Technology, Solectron, Tyco Electronics and Wistron. With E2open companies reduce direct materials costs, increase supply assurance, reduce buffer inventories, and improve operational efficiencies. E2open solutions are used to manage inter-company processes such as inventory management, order management, demand/supply synchronization, spend consolidation, logistics visibility, manufacturing visibility, material composition declaration for WEEE/RoHS, and multi-tier visibility -- integrating trading partners across multiple tiers of distributed global supply and demand networks. Over 12,000 companies worldwide currently use E2open. Headquartered in Redwood City, Calif., E2open is a privately held company. Further information can be found at http://www.E2open.com.