White Paper

Becton Dickinson Finds New Strategic Partner And Improves Distribution Center Operations

Client Challenge
Becton Dickinson is a medical technology company that provides products and services healthcare institutions, life sciences researchers, clinical laboratories and the general public. Becton Dickinson's strategic supply chain initiative started over 2 years ago when the decision was made to switch their global systems to SAP. Becton Dickinson realized that their current distribution center operations were in need of significant improvement in inventory and process accuracy and they were not getting the cooperation from the current provider. Their search for a strategic partner centered on the issues of people, process and technology.

Solution
The GENCO solution was to not only bring a dedicated project team to the implementation of their distribution operations but also to bring an experienced system's team to the project for the integration of our WMS (D-log) and preparing for a subsequent cut-over to SAP. Additionally, GENCO's core competencies and corporate culture were identically aligned with Becton Dickinson's. GENCO provided a realistic and structured approach to operations and systems timelines that conveyed a high level of integrity and trust. GENCO's senior team was activity engaged during the entire timeline of the project from start to finish. GENCO was committed to delivering the people, process and technology that the current provider could not.

Overview: What GENCO Does for Becton Dickinson
GENCO was selected to provide both distribution services and a WMS solution to Becton Dickinson. Once awarded the contract, GENCO's project team began the planning and systems preparation for the first of two locations that GENCO was to operate. With less than four months to the opening of a newly constructed 425,000 square foot distribution center in Redlands, CA GENCO laid out a project plan that would serve as the road map to a start-up scheduled for April 1, 2002. A short three months after Redlands opened, GENCO transitioned Becton Dickinson's largest distribution operation, 600,000 square feet, in Swedesboro, NJ.

The operations profile for the current GENCO – Becton Dickinson locations is:

Redlands, CA (425,000 sq. ft.)

  • 103 teammates operating 3 shift/7 days per week
  • Utilizes GENCO D-log WMS for inventory control (including Lot and Date control)
  • Shipping to both Domestic and International customers

Swedesboro, NJ (600,000 sq. ft.)

  • 280 teammates operating 3 shift/ 5 days per week
  • Utilizes GENCO D-log WMS for inventory control (including Lot and Date control)
  • Shipping to both Domestic and International customers
  • Operates as the only shipping location in the BD network for Opthamolic (BDOS) and Pharmacy (BDPS) products

Results
GENCO was able to deliver the right people, process and technology solution to Becton Dickinson. GENCO delivered:

  • A committed management team that is both easy to do business with and that has aligned our objectives and focus with both Becton Dickinson and their customer.
  • A process that is focused on improving accuracy and internal business processes through regular joint meetings and a focused Steering Committee.
  • A proven warehouse management system that has increased accuracy of BD's critical business metrics by over 50% that enabled a smooth transition to SAP.