Accelerate Business, Increase Revenue, And Streamline Warehouse Operations

By Robocom Systems International Inc.

Emerson Climate Technologies, a business unit of Emerson, is the world's leading provider of heating, air conditioning, and refrigeration solutions for residential, industrial and commercial applications. Over the past decade, the company has experienced significant change associated with acquisitions, restructuring and the addition of new product lines. Today, with the help of RIMS (Robocom's Inventory Management System) Warehouse Management System (WMS) from Robocom, Emerson Climate Technologies successfully manages the distribution process for 13 business units and four different product lines. Since implementing RIMS, the company has realized dramatic business results, including a 42 percent increase in profits, a 20 percent increase in inventory accuracy, and the ability to quickly and easily support the changing needs of the business.

The move to RIMS has provided Emerson Climate Technologies' customers with numerous benefits. Prior to using the system, the company didn't provide an advance shipping notice (ASN). Today, customers are notified when the company has shipped an order and they know exactly what they will receive. Customers are able to place orders via a portal. These orders are automatically sent to the RIMS system. "We had one customer enter an order through the portal and within 20 minutes he called us shocked when he received his ASN. Within that time we had that product picked, packed and sitting on a dock ready for the carrier to come in for pickup," says Richardson.