When a retail organization makes the investment into a software solution that impacts critical business units, return on investment is anticipated – and expected. One of the issues regarding the purchase of these solutions is that the probable business value is not as clear-cut as the economic buyers would like it to be. Although there are clear benefits, and some case studies have illustrated remarkable payback, the range of reported benefits is extremely wide and there is no generally agreed-upon model for predicting remuneration. Submitted by ecVision
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