Case Study | March 29, 2012

Voice Picking And Loading System Eliminates Errors And Slashes Manhours At Pate Dawson

Source: Lucas Systems, Inc.

When Pate Dawson Company was considering voice technology in 2005 they were hoping to see big improvements in picking accuracy, along with gains in productivity. "At that time our order selectors averaged 85 cases per hour, with a maximum of about 100 cases per hour," says Joe Perkins, Facility Manager of the company's Goldsboro DC. "We started picking on one shift at 11 am and we would finish up on the next shift at two or three am. And our error rate was more than one in 1000 cases. Our main goal for voice was to reduce those errors and improve productiv-ity."

Four years after implementing the Jennifer™ Voice-Plus voice picking system from Lucas Systems, Perkins says the average weekly error rate is 1 in 15,000 cases. "We are having our best year ever in terms of customer adjustments, and the average picking rate per man-hour is now 250 cases. Because of that, we went from more than 30 selectors over two shifts to 12 order selectors who start at 2 pm and finish up between 9:30 and 11 pm."

In 2009 Pate Dawson added a Jennifer voice-directed truck loading application that has improved efficiency and accuracy of the loading process, as well as making the delivery process easier for drivers – saving time and ensuring complete order delivery.

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