ViewWise
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The Challenge
Companies daily generate thousands of shipping documents such as picking lists, bills of lading, shipping manifests, invoices and other related documents. These paper-based shipping records are often stored in filing cabinets in multiple, separate locations. Employees travel between sites and manually sift through stacks of paper to find the relevant documents.
See below comment by a distribution center using ViewWise:
"Excellent customer service doesn't mean the customer is always right. It means that when the customer is wrong, we can substantiate our response with well-kept records. By having instantaneous access to the shipping information,
we increase the rate at which we can refute unfounded charge-backs and decrease the time and costs devoted to researching them."
Michael Marcotte
Director of Information Communication Systems
Meyer Corporation
The Solution: Computhink's ViewWise Integrated Document Management Solution
Computhink's document management system ViewWise provides organizations in warehousing/distribution businesses with an efficient and secure solution to manage their incoming and outgoing document records across the "order-to-cash"
flow. Paper documents such as purchase orders, receivables, payables, invoices, and shipping records can all be scanned into ViewWise to create electronic documents. This allows you to eliminate manual searches through paper files or
wait for a file to finish a previous process to view them. You can also incorporate your electronic documents such as those created in Microsoft Word, received by fax, e-mail, or those files outputted by your business applications
into one secure repository. Your staff can have immediate access to complete transaction records.
As a result of these benefits, customer service response time and accuracy is greatly improved! When customers or suppliers call to make an inquiry, the documents are immediately accessible from the users' workstations. Directly from ViewWise, documents can be emailed, faxed, or printed as needed. This allows the call to be handled in a timely manner and the documents to be shared with the customer/supplier.
ViewWise's electronic document management filing structure is user-defined and allows you to replicate your current structure or reconstruct your current filing structure to make it more efficient. ViewWise can be integrated with any of your existing applications to allow a search from one of those systems directly into ViewWise to view corresponding documents.
Benefits for Distribution/Warehouse Centers:
- Easier to locate and search - i.e. by ship date, customer ID, customer name, etc. and share records during processing.
- One centralized repository to store all your document records.
- Information is available when you need it.
- Increase customer satisfaction while minimizing unwarranted chargebacks.