Case Study
Euro-Sprinters And Intermec CN3
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•Case Study: Euro-Sprinters And Intermec CN3
Because Euro-Sprinters guarantees that every order is picked up at the customer within an hour, they were forced to use complex automation techniques to organise planning and document processing. Before the new system was operational, Euro-Sprinters had to deal with a lot of phone calls concerning shipment status or price calculations.Besides that, there was a lot of demand for proof of delivery slips. “That cost us too much time,” says Proesmans. “If you add this to the time it takes to adjust a delivery address when this is not passed on correctly by phone, it was obvious that we could significantly improve on this process.” The system that was used beforehand, which was solely based on GPRS, did not work properly. “We wanted to automate the whole process from intake to delivery and with that reduce the margin of error to an absolute minimum, as well as increasing efficiency.” For a truly mobile solution, Euro-Sprinters started searching for a handheld computer that featured GPRS as well as GPS. “We want to be able to keep track of a driver’s position, but more importantly, we want to know where he will be within the next one or two hours.”
In co-operation with several partnersEuro-Sprinters developed a system through which orders can be processed online as well as tracked in real-time, with information available just minutes after the goods were picked up. “Everything we do is managed by Navision”, says Proesmans. “The data available has to be processed in a quick and reliable manner to produce orders, waybills, navigationco-ordinates and invoices. After all, the transport vehicle has to arrive at the customer within one hour while the invoice is processed and sent on the same day around 5 p.m. complete with digital signatures. The whole record is remotely and continuously updated so that it can be completed after delivery.”
Based on the ERP-software Navitrans, orders are being processed automatically after the assignment is filled in online. The project AOL (always online) had led to a process of constant communication between the customer, the office and the driver. “The sat-nav software sends the driver to the correct address using GPS tracking and via the ‘Estimated Time of Arrival’ (ETA) we also know where he will be later that day. New orders are sent byGPRS, generated by Navision and converted to XML resulting in a simple data package via GPRS to provide the courier with the shipment order.”
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•Case Study: Euro-Sprinters And Intermec CN3
