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Stanley Steemer Streamlines Field Service Operations With Rugged Handheld Computers
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•Case Study: Stanley Steemer Streamlines Field Service Operations With Rugged Handheld Computers
Stanley Steemer performs on-site carpet cleaning and floor-care services nationwide. Thousands of technicians are in the field daily fulfilling orders, selling, routing to various job sites, and recording and reporting completed transactions back to a central office. The task of managing all of these transactions and company assets can be daunting.
For decades, Stanley Steemer relied on a paper-based process for order taking and fulfillment, payment processing and dispatch. The process was time consuming and at times inaccurate.
In the mid-1990s, Stanley Steemer International, Inc. began researching hardware and working with prototype applications to move the company's system from a paper solution to an electronic process. Stanley Steemer first trialed consumer-grade handheld computers and implemented a prototype system in 2002. This system proved ineffective because of the device's lower durability in comparison to a ruggedized commercial-grade solution. Stanley Steemer also quickly learned that this type of system lacked many of the capabilities inherent in a commercial-grade device.
Click Here To Download:•Case Study: Stanley Steemer Streamlines Field Service Operations With Rugged Handheld Computers
