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Raymond Handling Concepts Eliminates 90,000 Paper Forms With Wireless Data Collection
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•Case Study: Raymond Handling Concepts Eliminates 90,000 Paper Forms With Wireless Data Collection
Raymond Handling Concepts sells and services lift trucks that make it easy to pick up heavy loads, but the company's own service technicians have traditionally struggled to get out from under heavy paperwork. In the past, Raymond's service technicians have filled out almost 90,000 multipart forms a year and then handed them over to data processing personnel for manual entry into the company's billing and record-keeping systems. Raymond Handling turned to a mobile and wireless reporting system from Intermec, MobileFrame and Interactive Solutions to do the heavy lifting instead.
Mission: maximize skilled labor assets
Raymond Handling Concepts is
headquartered in Fremont, Calif. and
has eight branch offices that service
customers throughout the Western U.S. The
company sells complete material handling
systems and services, including lift truck
maintenance. It can take years to attract,
train and retain skilled technicians, which
are highly valued and somewhat scarce in
the material handling industry. Raymond's
86 service technicians make up about half of
the company's workforce, so making them
more efficient is essential to the company's
competitiveness.
•Case Study: Raymond Handling Concepts Eliminates 90,000 Paper Forms With Wireless Data Collection
