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March 20, 2009
•Case Study: New York Department Of Sanitation Increases Revenue With Accurate And Efficient Handheld System
By Intermec Technologies Corporation
Up until recently, the DSNY has used handwritten summons-issuing procedures. This process is prone to producing summonses containing errors such as a wrong address, misspelled name or other incorrect or illegible information. This results in the summonses being "thrown out" in court. In addition, it was difficult for agents to track repeat violators, who are subject to higher fines.
"It was very difficult to identify multiple violators and keep track of exactly how many summonses people received that have been adjudicated within the last 12 months," says Steven Stam, Chief Information Officer, DSNY. "Agents would have to walk around with 1/4-inch-thick booklets containing adjudications and look them up – not a very efficient solution."
Stam acknowledged that the DSNY was losing additional revenue collection and employee productivity opportunities by relying on a handwritten system. Therefore, the department looked for a more efficient, accurate and consistent system for issuing summonses. With the help of 3i Infotech, a provider of mobile and wireless applications, DSNY selected Intermec 751 handheld computers and compatible printers for streamlining data collection and summonses issuance. Approximately 60 handhelds were implemented in Manhattan in June.
"This system provided the most consistent software and easiest-to-use physical characteristics," Stam says. "It was also a hardened solution, something that obviously could stand up to the wear and tear of everyday use by our agents."
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