Articles
RSSCDS Logistics Uses Intermec Technology To Gain Miles On The Competition
March 9, 2009
•Case Study: CDS Logistics Uses Intermec Technology To Gain Miles On The Competition
By Intermec Technologies Corporation
Delivering the cabinets on time and undamaged is extremely important. If a driver arrives at a job site late or with a damaged or missing cabinet, it could cause extensive delays to contractors' work and is detrimental to the overall customer experience. To minimize delays and costs to the end customer, cabinets are rush ordered from the manufacturer, which could postpone other scheduled CDS deliveries. To enhance the customers' experience and maintain schedules for other CDS deliveries, CDS needed to improve its shipping process.
"Delivering products late or damaged has a domino effect on all parties involved," said Steve Burgess, IT manager of CDS Logistics. "We needed to improve our processes to ensure customer satisfaction and maximize profits."
To help reduce shipping errors and improve customer satisfaction, CDS Logistics turned to Intermec and systems integrator CSSI for an automated solution. The company deployed Intermec CN2B mobile computers along with a software solution from CSSI.
Click Here To Download:•Case Study: CDS Logistics Uses Intermec Technology To Gain Miles On The Competition
